Frequently Asked Questions
FAQs – Hudson Village Theatre
- Does Hudson Village Theatre exchange or refund tickets?
Exchanges or refunds are not offered once the reservation is made. Choose your show, performance date, and time with care.
- How do I get my tickets?
Come into the theatre prior to the performance during our regular Box Office hours (Sept-May: Tuesday-Friday 3:00-5:00pm and Saturday 10:00am–noon. June-August: Tuesday–Saturday 2:00–6:00pm) or pick them up at the Box Office prior to the show.
- Do tickets arrive in the mail?
Tickets are not normally mailed out. Special requests for mailing need to be made before the finalization of the reservation. There will be a minimum charge of $2.00 CDN.
- What should I do if I notice a mistake on my reservation?
Please contact the Box Office at 450 458 5361 if you see discrepancies/ errors in your reservation.
- When should I arrive for my performance time?
Please arrive a minimum of 30 minutes prior to the show if you are picking up your ticket at the box office
- What happens if I arrive late for the show?
Performances commence on time, and late comers may be obliged to wait until an appropriate break. There are no refunds or exchanges for late-comers. Late-comers may also have to use alternate seats for the remainder of the act if it is too disruptive to use the previously booked seats.
- Can a friend use my ticket?
Yes, you may give your ticket if you are unable to attend. They must know the name the ticket is reserved under and adhere to ticket policies.
- What do I do if I lose my ticket?
If you have lost your tickets, please call the Box Office at 450 458 5361.
- Is HVT wheelchair accessible?
Yes, we are. There is also a ground floor wheelchair washroom and removable theatre seats. Those seats (A1-4) must be reserved by calling the box office. They are available on a first come – first served basis and are priced the same as all our seats.
- What happens if my performance is cancelled or postponed?
Hudson Village Theatre will contact the ticket purchaser and issue a complete refund, or make other mutually acceptable arrangements.
- How does Hudson Village Theatre communicate with me in case of cancelled / postponed performances?
Fill in all the Profile Fields when booking tickets with accurate and complete information. Home phone numbers or Cell phone numbers are preferred as we often need to contact customers outside regular work hours.
- How do I book tickets with my FlexPass?
Call or email the box office with your preferred performance dates and times and we will organize them for you: 450 458 5361 or email@example.com. FlexPass tickets are held with the same policy as vouchers and gift certificates: a valid MasterCard or Visa credit card is required to secure the reservation – it will only be applied if you do not have the valid Hudson Village Theatre FlexPass when you come to claim your ticket, or if you do not show for the performance. If you are booking in person, you must present the actual FlexPass.
- How do I book a seat using a valid Hudson Village Theatre voucher or gift certificate?
You must call the Box Office and book your seat.
A valid MasterCard or Visa credit card is required to secure the reservation – it will only be applied if you have neither the voucher nor gift certificate when you come to claim your ticket, or if you do not show for the performance. If you are booking in person, you must present the actual voucher or gift certificate.
- What do I get with membership with Hudson Village Theatre?
Special entitlements are associated with certain memberships and other promotional programs that may alter some of the above policies. Please consult the information package associated with that specific program for clarification or visit villagetheatre.ca membership page for more details.
- Are there any extra or hidden fees when I book a ticket?
The price you see on our website or offered by our Box Office staff is the only price you’ll pay.
- Can I record any parts of the performance?
The use of cameras, telephones, recorders and video cameras is prohibited during performances. Telephones should also be turned off as a common courtesy to the actors and fellow theatre-goers.
- Does HVT offer group rates?
If you are a group of 20 or more, please contact the Box Office for specific policies associated with your reservation.
- Can I rent the theatre?
The theatre is available for rentals. Contact the administration line (450 458 2743) to make inquiries.
- Is the theatre a SAQ licensed establishment?
Yes, we offer a selection of beer and house red and white wine along with soft drinks, tea, coffee and snacks.
- What is the policy for refreshments in the theatre?
You are welcome to enjoy your refreshments in our cozy theatre during the performance – just bring the glass back to the bar afterwards, please. “There are some exceptions such as during our Pantomimes”.
If you have any further questions, please do not hesitate to contact us.
Hudson Village Theatre
28 Wharf Rd
450 458 5361 (Box Office)
450 458 2743 (Administration)